In his annual letter to shareholders, Jeff Bezos generously shares his insights into how he and his team at Amazon.com achieve operational excellence.  (You should read them all, here's a link to the page that indexes them.) In the 2017 letter, he describes the power of having high standards and

Have you been doing things the same way for a long time? But it’s still not working the way you want? There are probably a lot of problems to solve to make your business fully systemized. (Let’s call them “opportunities for improvement”). Some of those opportunities are caused by weaknesses

Most of what you do is what you have already done before. In other words, there is a very high probability that the things you and your team are doing today are essentially the same things you’ve done before as a business. That means they are activities that can and

If you're like most busy business owners, at the end of your day, you'll look at the clock and say, “What the...where did all the time go?” Or have you ever gotten to the end of the week, and you look back, and you wonder what exactly did you accomplish?

Lost time… It doesn’t matter if you are going to your prospects or they are coming in to you.  A missed appointment is a great way to lose not just a sales opportunity and time, but also morale and productivity in general, whether it’s you as the owner or someone